Return & Refund

At Quality Questt, we prioritize your satisfaction. If you're unsatisfied with your product for any reason, you have a reasonable 72 hours from the date of delivery to initiate a return and request a refund.

Return Process

1. Request a Return Authorization (RMA):

   • Initiate the return process by contacting us within 72 hours of your product's delivery date to request and receive an RMA.

2. Include RMA with Return:

   • Ensure the return authorisation number is included with your returned product.

3. Return Conditions:

   • The returned product must be in good physical condition (not physically broken or damaged). Include all accessories originally included with your purchase.

Additional Terms and Conditions:

• Shipping and handling charges, gift wrap fees, and taxes paid are non-refundable.

• If you return a product without proper authorisation or missing parts and accessories, we retain the right to refuse acceptance.

• Non-returnable items include gift cards, downloadable software products, and certain health and personal care items.

• To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

• Partial refunds may be granted in certain situations, such as items with obvious signs of use or items returned more than 72 hours after delivery.

Refunds:

• Once your return request is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

• If you haven’t received a refund, check your bank account and contact your credit card company. If issues persist, please contact us.

Sale Items, Exchanges, and Gifts:

• Only regular-priced items are eligible for refunds; sale items are non-refundable.

• Exchanges are accepted for defective or damaged items within 7 days. Contact us at for further instructions.

• Gift recipients will receive a gift credit for the value of the return.

Need Further Assistance?

• If you have any questions about your return, contact our customer service. Your satisfaction is our priority at Quality Questt.